1 reviews | Active since Jun 2017

29 Jun 2017, 11:10

Frustrated customer

<p>I'm so angry and frustrated about my sim swap which was done on the 29th of May 2017 at a Vodacom store in Woodmead and the sim card became faulty whereby I had to return it back and get another one and it's already been a month since I've been waiting for it to happen,I've run out of my patient and im even thinking of calling Vodacom and closing that contract so that I can get my number back as prepaid...what must I do in this situation? I'm really fed up now. Even when I call Vodacom customer service I don't get assistance.I'm really tired of being tossed left right and upwards.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jun 2017, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,