FRUSTRATED CUSTOMER

” I am at my wits end with my service provider VODACOM. I have been having an issue with them from the end of February. VODACOM double debited from my account on the 31st December 2015, the first debit order went out as usual but the 2nd return because there was not enough funds available. So they charged me R100 for that debit order returning and put my account in arrears. In February they put a debit for R378 but that also returned as they were supposed to debit R278, on the 29th of February they suspended my services. I called them on numerous occasions but got no help regarding this as they said I was in arrears. Eventually one of the consultants asked me to fax my bank statements which I did. I then was told to pay R577 and my service would be reconnected as it was a mistake on their side, that was done after 2 days it was reconnected. Now on the 13/05 its disconnected again, my instalments are in the account to be debited every month but as usual they are adding the hundreds of rand back to the account and debiting the wrong amount. I am so fed up with them as they are causing an inconvenience to me when I am paying every month. VODACOM is also messing my name on the CREDIT BUREAU as well. I would really appreciate some assistance concerning this as VODACOM is not giving me any resolution to this problem. FRUSTRATED CUSTOMER