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Shenrisha C

1 reviews | Active since Dec 2025

04 Dec 2025, 08:38

Frustrated client with no network connection

For over a month, I have had no network service on this line, despite paying over R600 per month.

This ongoing issue is extremely frustrating as I rely on my phone for daily communication. I am current unable to make or receive calls, access mobile data, or use any form of communication unless connected to WI-FI.

I have also been informed that my previous case was closed due to the team being unable to reach me. This is an absolute joke. It is concerning, as I clearly stated that I cannot receive calls on this number due to the next work problem. Your call center is of no help and there is no email address.

Vodacom, I expect you to get back to me as soon as possible as I cannot keep paying for a product that I am unable to use.

0
Replies (3)
Vodacom
Vodacom's reply04 Dec 2025, 12:33
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 Dec 2025, 17:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team

Best regards,

SC
Shenrisha C's update29 Dec 2025, 11:03
Reviewer Update
I have been contacted but my query has still not been resolved. I am extremely frustrated and received another message from vodacom saying that the case is closed. Vodacom is absolutely pathetic, I am paying so much for a service that i cannot even use. I had to take another contract with Mtn to be able to makeup and receive calls. Once my contract comes to an end, I will be changing over to mtn as vodacom has been of no assistance in resolving my query.