Frustrated client...Vodacom's incompetence

<p>I cannot even begin to state my frustration with Vodacom's incompetence! </p> <p> </p> <p>I was offered a package of 200min and 3GB of data monthly as I went over my Smart M contract every month and had to buy data bundles. </p> <p>The new package was suppose to be just over R900 fixed monthly from the 1st of July with the option to revert back within 14 days should I not be happy with the new plan. </p> <p> </p> <p>To my surprise, from July 1st... R500 has been loaded on my account at R979-00 with no minutes, no data...NOTHING!! </p> <p>I started phoning Vodacom on Monday the 3rd of July...</p> <p>After receiving a SMS as confirmation, I had to find out yesterday that still no service request has been logged, after speaking to at least six different operators over the past week, each referring me to another...and every time going through the entire process of security questions and explaining the issue once again. </p> <p>Just to hear last night that I will be billed twice this month to sort this out. </p> <p>I and my husband spend over two hours on the phone yesterday to try and get the issue resolved and move or "migrate" as they like to call it me back to my initial Smart M contract. </p> <p>I am not willing to wait out another month on a plan not suitable for my needs which I did not agree to or requested, because Vodacom made a mistake! </p> <p>I am done listening to apologies and statements of their problems, I am a victim of an error on Vodacom's side, therefore I turned to Hello Peter as the next platform now, since it's been a week and one simple issue can not be resolved. </p>