FRUSTRATED CLIENT

I have purchased a cellphone contract for my hubby in 2018, ny account was handed over to Hammond Pole Attoneys, firstly vodacome didn't contact me go make an arrangement for payment as i was on maternity leave. This year i have made an arrangement with Hammond Pole Attorneys and my account is being debited of the agreed amount. Last weel my father in law received an sms frkm vodacom saying my profile is being handover to credit bureau. I mean how can a paymebt arrangement be made and now my profile is being linked to credit bureau, does vodacom nt check with the attorneys if payment is being received. And next year February will be last anf final payment to vodacom of the outstanding amount and today when i called Vodacom they told me i won't be given my humber back nor will i be given the data and minutes that i didnt receive even thou i have made the full amount. This is utter bull****!! And nor will i ever recommend a **** network provider to anyone! Very unprofessional!