FRUSTRATED CLIENT

I have called on the 30th of March Placing a cancellation on my contract. To my surprise the Contract was only cancelled on Saturday after which I had made the call to follow up with them.

I am now getting the run around relating to the initial request for a Cancellation. I spoke to Bongani on Saturday (8 June 2019) who confirmed that there was a note on the system showing that I requested a cancellation.

All the subsequent consultants that I spoke to are telling me that they do not see anything on the System. My query was closed, I called them to get the resolution, I am being told that the query is Pending and it takes 48 hours to be concluded. The turnaround time has lapsed according to their SLA but I still do not have the Feedback, This is really unacceptable.

The service that Vodacom is offering is now worse that the Telkom Service and we pay so much for data and call rates to be treated this way