LP
Lebohang P
1 reviews | Active since Apr 2019
18 Apr 2019, 11:30
Frustrated client
I logged a complaint against Vodacom days ago and till today i still have not been assisted instead they just respond by saying case resolved and closed however i am still unable to receive calls.
To top it off they were not fair or transparent in their dealing as the sales consultant did not advise that there is a connection of R98, which together with the first debit order would go throung within 48 hrs which resulted in bank charges as there was insufficient money in my account. I went to the Vodashop and escalated to their CEO however my problem has not been sorted.
I am still stranded with no other phone and not making money
Regards Lebo
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Apr 2019, 11:53 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2019, 11:53
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Apr 2019, 15:06Dear Lebohang,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2019, 15:06
Official
Dear Lebohang,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,