Frustrated client !!!!

Vodacome seem to be a bunch of ********s , I signed up with Vodacom pavilion in January for fibre , two weeks after I shared my documents with them *****sters in cape town got hold of all my documents , they upgraded 3 phones of mine with MTN , they took out 6 Vodacom contracts this is in store , how possible that proper checks are not been done???

I have emailed all details to ***** department no one has gotten back to me , this is suppose to be resolved in 14 working days , you go to the store no one can help you , how can they. It have emails or contact details of the ***** department to assist with these issues