Frustrated client

We ordered a Fiber online, and waited 3 weeks for the router to be delivered, once it was delivered on the 7th of September 2018, they told us fiber is not available in our area yet, and they are still busy installing it. which was okay with us, as they provided us with an alternative, a ****le and the router. we tried connecting to the WiFi, and was unsuccessful.

We phoned vodacom, and was told that our sim card is not activated yet, and they said they are working on it ASAP. By Saturday, we phoned again, and they were still "working" on it. Sunday came, and same story.

Today is Thursday, and we still don't have an active internet. we've wasted airtime, and keep getting the response "they are working on it".

How long does it take to activate a sim card, and if you are struggling with the sim card, why not send us a new sim?

this truly is very frustrating. I really lost a lot of respect for vodacom.