Frustrated client

Frustrated - I have requested for a cancellation effective 31st of May with one of your consultant on the 3rd of May due to relocation - requested my husabnd to call on the 1st of may to intiate the cancelation he was told i need to call, finally on the 3rd i was connected with guy from the cancelation dept, after a long call and explanation to why i am cancelatio and location verification he said he will send me and email and call me back to discuss a new line for the new location under VUMA. the cancelation was requested to be effective 31st May.

Now i speak to Nomfundo - SR*** Explaining to her my frustration and she is failing to answer a simple question with regards to calender month. what is the procedure then if i didn't get it right.

the sales lady who assisted me initial with the whole application Matevhu from Greensone/Edenvale branch has been so helpful with guding me from the day i told her i will be moving out of stone arch and she even advised me that due to relocation my fiber can't be relocated as the area i am relocating to is not part of Stone arch estate package so it has to be CANCELED. May debit order went off R599 that's okay i had to still pay for the service - June 28th R599 is debited why what service was rendered to me on that month? I don't have money laying around to donate to a muilti-million company. I think by now we all know the state of the economy in SA and how much the consumers are being impacted by it - every cent count i don't have extra money to just give away.

so since your employee decided on my behalf i din't deserve the email confirmation to my cancelation on the 3rd of May, please pull your call dialed to my number on that day between 15:33 and 15:45 that's why calls are recorded for such incompetence right?