Frustrated client.

I’m not happy with the service I got at vodacom Vryburg, I’m a contract client my phone got damaged in April (took it for repairs in May, because it got damaged few days after I gave birth) it’s now the 5 month paying for a phone I don’t use. The first attempt they said I was my number was insured but not the correct phone was listed on the system of which it was correct at the store but the insurance refused to fix the phone because they said I was under insured “they forgot to upgrade my insurance from previous phone” second time they said If they do fix it I have to pay for outstanding cover fees. On Monday the 8th August I went to fetch my phone it was still not fixed the issue now is they say my sim was off for a month before I took the phone for repairs (I don’t know how was I suppose to switch it on when the phone can’t even restart) I’m frustrated because I’m paying for a phone I can’t even use, and it’s 5months now and the phone is a year old.