CVdM
Corne Van der Merwe
1 reviews | Active since Sept 2010
02 Apr 2024, 19:17
Frustrated client
I received an sms from Vodacom on 27 January 2024 offering me a funeral cover, I opened the link and started the process. I entered both my parents details and then my own info and accepted the offer on the Vodapay app on the same day I received an email confirming this funeral cover and a welcome letter was attached with the terms and conditions. Now sadly my father passed on the 30th of March 2024 and when I called today to start the process of claiming I am told the policy is not active :( How can I receive confirmation on email I have activated the cover but it was never actually active???? I would like this sorted asap as I need to arrange a funeral. Corne van der Merwe ID: *** Cell: ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Apr 2024, 07:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2024, 07:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CVdM
Corne Van der Merwe's updateReviewer Update
08 Apr 2024, 14:48Good day,
I have not had any feedback as yet.
Please assist
I have not had any feedback as yet.
Please assist
CVdM
Corne Van der Merwe's update08 Apr 2024, 14:48
Reviewer Update
Good day,
I have not had any feedback as yet.
Please assist
I have not had any feedback as yet.
Please assist
CVdM
Corne Van der Merwe's updateReviewer Update
20 Apr 2024, 11:55This is getting ridiculous, what am I to do?
I have sent the proof of this funeral cover 3 times now, still no feedback
I have sent the proof of this funeral cover 3 times now, still no feedback
CVdM
Corne Van der Merwe's update20 Apr 2024, 11:55
Reviewer Update
This is getting ridiculous, what am I to do?
I have sent the proof of this funeral cover 3 times now, still no feedback
I have sent the proof of this funeral cover 3 times now, still no feedback