CK
Cedric K

1 reviews | Active since Feb 2017

22 Feb 2017, 08:26

Frustrated Client

<p>I had a Vodacom contract for about 14 years ,then moved to prepaid for 5 days and then back to Vodacom contract.</p> <p>I am experiencing numerous problems with the Vodacom network.I can't send Sms messages ,I can't receive notifications from my banks.I cannot receive calls from other Vodacom phone, but landlines seem to work.</p> <p>I have visited the Vodacom 4u Shop in Clearwater Mall more then 6 time and they are unable to assist .</p> <p>I have dealt with numerous Vodacom call centre agents and they have not resolved the problem yet.</p> <p>Kindy assist</p> <p> </p>

0
Replies (6)
Vodacom
Vodacom's reply22 Feb 2017, 08:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Feb 2017, 08:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

CK
Cedric K's update22 Feb 2017, 11:32
Reviewer Update

Hi will be today still

CK
Cedric K's update23 Feb 2017, 17:09
Reviewer Update

Hi any feedback this is a business contract .

Please contact me urgently

CK
Cedric K's update24 Feb 2017, 16:06
Reviewer Update

Hi the 24 hour period has lapsed ,please advice.

Regardso

Cedric

CK
Cedric K's update26 Feb 2017, 14:48
Reviewer Update

Vodacom you are the most useless unhelpful non service provider ever!!!