FRUSTRATED!!!

I am extremely frustrated with Vodacom. On the 3rd of January 2020 I did an online application for a contract, someone called me and did the application, however I was told to call into the call centre to had a status removed on a contract that was closed in 2018 already. AFter i did this, they said it would take 7 days to clear it, as annoyed as I was, I waited. Fast forward to today, it is the 20th and still I don't know if it's approved or declined. Everytime I call in someone gives me a different story and I am so frustrated honestly. Can I just get an answer please!!!!