frustrated by Vodacom's lack of service delivery!!

So frustrated by Vodacom.. One can only complain of service if one receives proper service!!!

Debit orders does not debit on time, so I make manual payments every single month just to be informed i cannot upgrade to a proper phone even thought the contract remains the same due to vodacom lowered my "credit Limit".

I qualified for an upgrade since 3 July 2019 and since then it has been a issue to to have the "portfolio uplifted". they then advise i must pay the account in order to uplift same. it takes 3 days after i paid directly at vodacom for payment to reflect. The consultant then advised they will request upliftment again... Once again 3 days later ooh now they cannot attend to same because due to the fact that my payment reflected on a new month it reflects my account is in arrears and now i must pay the account again before assisting me even though i paid before month end. this has been my daily struggle since 3 July 2019. unacceptable really dissapointed by the lack of service from vodacom but just remember to pay on time and don't expect once they receive their installment services will be delivered.