MG
Melanie G

1 reviews | Active since Jan 2018

11 Jan 2018, 17:24

Frustrated by vodacom

Yesterday I loaded 100mb data and in seconds it was all gone I checked my settings and it was the same as always so I loaded a other 100 mb and the samething happens so i call vodacom and what I knew would happen happens but tried anyway they tell me my internet used it but I wasn't on the internet by the end of the night i had lost close to 250mb data and R29 airtime and this is not the 1st time this has happened and vodacom just say the internet used it

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2018, 17:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jan 2018, 13:02
Official

Dear Melanie

Please be advised feedback has been provided to you via SMS.

Regards,

RJ