Frustrated by the Service

<p>I went into Vodacom store over a month ago to open a new contract. Upon the time the consultant was vetting me it came about that there was a declined application within 60 days by dealer Vdlko . The consultant that assisted me advised it could probably be that the application was done online. He then assisted me by calling the authorizations department and the only assistance he got was a number ( ********** 900) in which I tried several times to call to no avail. I then called the customer care number and was transferred to the accounts department where I logged a service request no. S3-GYT6I-I9UQ. I received a sms stating my query has been resolved 2 days later (29th June 2016). I have going to the store ever since and the system still detects the application. This has been very frustrating as I am in need of a phone and I would hate to have to switch service providers since I have used Vodacom for years.</p>