Frustrated by incompetency

Another week had gone by and I still have not received possession of my TV, OR the voucher to redeem my tv. I call every single day on the online call centre who feed me lie upon lie about the status of my delivery. I have eventually been put into contact with CoActivate, who are apparently in charge of their online orders, but I am still chasing my tail. I have since received several emails whereby they promised to email me my voucher. The excuse then went on to say that they attempted delivery of my voucher on the 6th December but that the delivery address was incorrect. I find that hard to believe because they delivered the 10gig sim and router to the correct address. Now another month later vodacom are still giving me a run around. I cannot get any joy with their customer service department as they claim they don't have anything to do with online orders.

As such, I have now been held to a new 10gig data contract but have not received the rest of the order which is the tv.

I am incredibly upset with Vodacom and their lack of professionalism!

Still no feedback from Vodacom online, besides constant lies from their so called most senior person in charge Lennon Samduth. I have been fed constant lies by him as to the whereabouts of my tv voucher, with me calling every single day for feedback. He has taken my email address, physical address on more than 4 occasions each and the story has changed from "we will email you the voucher" to "the delivery address we have is incorrect". After more than 6 weeks of fighting this matter, he now tells me that he is away on leave until the end of the month, but guaranteed me that I would have my voucher this week. Vodacom, your staff are ********** and should not be lying to customers!

I will most certainly be taking my business elsewhere.