HN
Happiness N
1 reviews | Active since Jul 2013
26 Aug 2022, 09:35
Frustrated by fiber always down.
I have a problem with vodacom fiber which is always down and I have to report it every two months. After reporting it they then drag their feet to come and solve the problem telling me that they have backlog, thus telling me that I am least on their customers and that they don't take me serious. Every time my child is writing the exams on line I have to suffer from internet not working. It's unfortunate that they are the only service provider in our area otherwise I would have left them long ago. At the end of the month I pay the full amount.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Aug 2022, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Aug 2022, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HN
Happiness N's updateReviewer Update
27 Aug 2022, 16:42What a horrible service. I was promised that the consultant will consult me but up until now no one have ever consulted me. Unfortunately they just left me with no choice but log a cancelation on their service. No customer service at all. My husband is working from home my child writing exams I am so frustrated right now. Especially because of a silent treatment that vodacom is giving me.
Where used to stay I was using Frog as a Fibre service provider and I never experienced such nonsense such as this.
I wouldn't recommend vodacom Fibre to any one. Very very poor service.
Where used to stay I was using Frog as a Fibre service provider and I never experienced such nonsense such as this.
I wouldn't recommend vodacom Fibre to any one. Very very poor service.
HN
Happiness N's update27 Aug 2022, 16:42
Reviewer Update
What a horrible service. I was promised that the consultant will consult me but up until now no one have ever consulted me. Unfortunately they just left me with no choice but log a cancelation on their service. No customer service at all. My husband is working from home my child writing exams I am so frustrated right now. Especially because of a silent treatment that vodacom is giving me.
Where used to stay I was using Frog as a Fibre service provider and I never experienced such nonsense such as this.
I wouldn't recommend vodacom Fibre to any one. Very very poor service.
Where used to stay I was using Frog as a Fibre service provider and I never experienced such nonsense such as this.
I wouldn't recommend vodacom Fibre to any one. Very very poor service.