Frustrated

Frustrated: Our fibre has been off since last week Wednesday (07/02/2024). We have been phoning Vodacom fibre since that day everyday. We keep hearing that they will call us back and then nobody phones back. Yesterday (14/02/2024) Octotel technicians came out to the house and they checked the line… They fixed the line but said our router is the problem. My wife called Vodacom again and explained what was said, they said they will have a supervisor call her today(15/02/2024). They called her today and said they will have supervisor call - my wife gave her fathers number because he is at home. No body called. She phoned them again and said later they day they will call and again no body phoned. When she was done at work they she was on the phone with a agent and he got a supervisor to call her back. They supervisor just said, the new router will come in 5 working days that means another week with our Wi-Fi and they say it with attitude. We feel this is not fair because if u miss ur payment then the next day you contacted or your account is off but here we dealt with as fools being told story after story and given attitude because we angry and frustrated and now we must just wait a week as if it’s nothing and still said we must now pay for the router and that the days it’s off we will pay because it’s too late the invoice has gone through. We are also human and feel to be treated with respect and not like fools or people that must just accept and that’s it. We would like a router as in tomorrow or over the weekend because this is not fair.

Ticket number/Reference: SR ***