Frustrated at this point

Disappointed yet again. after my visit to Hello Peter, you responded and asked that i return the order and you will assist me in re-ordering, guess what, no one from Vodacom can help, everyone is escalating the issue and the last one told me they can assist in 30 days and i am also not due for an upgrade, how about returning my returned order and we forget all this please, am sitting without a phone and another month is all ridiculous