Frustrated and urgently seeking a resolution

It has been more than 3 weeks since requesting Vodacom Fibre department to assist me with reinstallation at my new address. The consultants are *********** ,escalating my case more than several times and me waiting the standard 24-48 hours without even them contacting me with updates.

I them call in again even more frustrated only to be told by more than 3 consultants they are awaiting my proof of address to verify which fibre provider deals with my complex. I have sent the proof of address to more than 3 different consultants and no feedback as of yet.

This morning strangely enough I received an alert stating my request has been cancelled. How can something be cancelled without a reason or resolution?

I am so frustrated at the level of consultants who do not know how to deal with client queries and the consultant today even accepted me saying that I want to cancel knowing the full reason only for her to stay its your choice to cancel.

I have had products with vodacom for over 20 years which I now feel like cancelling because a simple installation cannot be completed. It makes you wonder why they always have such high call volumes as the lack of process,procedures and consultant training is sorely lacking.

I would definitely think twice about using Vodacom for fibre as its all smiles when signing up as all sales calls are and yet when its time to deliver on service they lack in this department.