MP
MALLIZA P

1 reviews | Active since Mar 2016

10 Jul 2020, 09:58

Frustrated and irritated Vodacom client

I have been I client at Vodacom for years now. I have phoned on the 29th of May 2020 to cancel my contract. I have phoned 3-4 times again and it's still not canceled.

I received an invoice to pay on 1st of August 2020, but I will not pay it as I have phoned and canceled my contract in time...

They are getting worse with their customer service and I will not recommend them for family and friends if you have to struggle like this to get a contract canceled.

I am just so frustrated and irritated with Vodacom. I have to keep on phoning them to sort this out they Don't make effort to phone me back with any feedback...

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2020, 14:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team