Frustrated and Disappointed with Vodacom’s Service

I am deeply disappointed with the way Vodacom has handled my husband’s account. He is currently unemployed and could no longer afford the monthly payments for his phone contract. Despite this, he acted responsibly and called Vodacom on Monday to make an arrangement, and he paid the requested amount on 29 May as agreed.

The consultant we spoke to assured us that the phone would be reactivated within 3 hours and switched to prepaid. It’s now 30 May — more than 24 hours later — and the phone is STILL not on. We called again at 08:11 to follow up and were told the issue was being escalated. At 11:12, we called for the second time that day, and still, no one could give us a clear answer or help.

What kind of service is this? 3 days now without proper communication or resolution. Meanwhile, my husband — who is already in a difficult financial situation — is expected to chase after help that never comes, from consultants who clearly don’t know what they’re doing or simply don’t care.

And here’s the real issue: If a person is unemployed after paying for a contract for 2 full years, shouldn’t there be some sort of relief or coverage in place? Instead, all we get are demands and empty promises from customer service reps who are not helpful at all.

This is unacceptable. You’re dealing with people’s real lives and challenges — and your lack of empathy and efficiency is honestly disgusting. We need this issue resolved immediately, and we demand that someone capable and knowledgeable gets in touch with us to sort this out once and for all.

People fall on hard times, life happens, but Vodacom clearly has no support system in place for customers who’ve been loyal but are now struggling. We are beyond frustrated.