Frustrated and disappointed

I am writing a vodacom review for the second time about the same issue and I still have not had my cellphone transfer. I honestly don't know what vodacom want from me.

I have been trying to transfer cellphone number *** from business ownership to individual (personal) ownership since 13 July 2019. It has been months but no help. I was called by a vodacom representative about my first vodacom review and that seemed like it would fast track the process but till today, nothing.

Here is the history I previously shared on my last review: On 13 July, I went to Vodacom Menlyn for the first time to request assistance with transfer of the cellphone from Business to Individual ownership (personal), I changed vodacom shops within menlyn with the hope of getting better better service and better assistance. It's been months and till today I have not been assisted with the cellphone transfer. I submitted all the documentation that were required by vodacom including two vodacom transfer forms, a letter from the company cellphone administrator, 3 months bank statement, proof of address, ID copy.

I am still working with Elisha from the Vodacom Menlyn and the store manager also tried to help but still nothing. I don't even know what to do anymore.

Why is the vodacom service so bad? Is it so difficult to transfer cellphone ownership?

All I need is the ownership transfer to be complete. Call me on ***. Regards Gugulethu Zungu