Frustrated and annoyed Vodacom client!!!!
I have been a long standing customer of vodacom and I'm really annoyed at the service I'm getting now!!! Firstly there was ********** contracts taken twice in one month on my account, the ***** department apparently resolved it but only after I chased after them did I get an answer, I cancelled my debit order and refused to pay until I got my correct bill, they reversed some of the ********** bills without any explanation to what happened and after down grading my existing contract am still being billed much more than my previous contract. Every store I go refers me to call the call centre,when I do I get asked to call customer care who then refers me to ***** department and nobody can give me a proper explanation and each person gives me a different amount and unsure of what to do. Now my service has been suspended and I am getting sms offering payment options yet nobody can help me resolve this issue. What can I do, please help Vodacom is messing up my life, I'm frustrated and annoyed.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
