Frustrated and annoyed

I am sick and tired of Vodacom's technical problems each time I try to buy data. For a multi-national telecoms the self-service option is the worst. With all the money you are making from customers sort out your problems and offer an efficient service that we are paying for and expect or else do not offer it as an option. Secondly, I hate using the customer service option because some of the agents are rude, impatient and unhelpful. The rules relating to your inability to help users of phones who are not the accountholder are stupid, archaic and ridiculous. People take contracts for the benefit of others all the time, insurance and medical aids included. For Vodacom to insist on checking with the accountholder each time (including odd hours) a user needs assistance is stupid and frustrating. Vodacom needs to get with the times and accept that this reality exists. If it is so important to do security checks then include it in your self-service option as well as otherwise is useless and pointless. Make provision for beneficiaries in your contracts. Lastly, I am a contract beneficiary and if you cannot help me without requiring a security check then do not bother responding this.