NM
Ntombi M
1 reviews | Active since Jul 2014
04 Apr 2025, 11:33
Frustrated and Angry!!!
Vodacom blocked my number due "many calls" I made to their number yesterday. Mind you, I was in a middle of an upgrade. I asked Andile Maphalala who is in online upgrades department to give me a call back so that we can finalise the upgrade. She did not call me back but I received an upgrade with incorrect upgrade information that I did not agree to with an incorrect delivery address. I can't call them to query this because t hey blocked my number. How do you block a number of a person who has so many contracts with you? I have never been this angry with Vodacom. They choose to block my number and just sit down. What must I do in the mean time?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Apr 2025, 12:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Apr 2025, 12:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NM
Ntombi M's updateReviewer Update
04 Apr 2025, 12:56Thank you. I am on the call with Vodacom right now. Why must we go through such lengths when we have problems as customers? All this was so unnecessary.
NM
Ntombi M's update04 Apr 2025, 12:56
Reviewer Update
Thank you. I am on the call with Vodacom right now. Why must we go through such lengths when we have problems as customers? All this was so unnecessary.
NM
Ntombi M's updateReviewer Update
14 Apr 2025, 09:45Well, I am back here again today with the same problem I had with Vodacom. Last time I had this problem of being blocked, I was told that the system will automatically unblock me after 7 days. From the 4th of April until today, I am still blocked, can't contact Vodacom. I am having problems with the new contracts I took with Vodacom, what now? I can't get through to them?
NM
Ntombi M's update14 Apr 2025, 09:45
Reviewer Update
Well, I am back here again today with the same problem I had with Vodacom. Last time I had this problem of being blocked, I was told that the system will automatically unblock me after 7 days. From the 4th of April until today, I am still blocked, can't contact Vodacom. I am having problems with the new contracts I took with Vodacom, what now? I can't get through to them?