TH
Tenille H
1 reviews | Active since May 2018
11 Jan 2021, 23:18
FRUSTRATED AND ANGRY
I am sick and tired of VODAOM I HAVE ENDLESS PROBLEMS WITH YOU'LL YOU GUYS ARE MESSING UP MY CREDIT RATING AND IT'S QUITE FRUSTRATING I HEAR THE SAME BULL**** STORY ALL THE TIME, CHARGING MY ACCOUNT AS YOU'LL PLEASE, I WANT MY ACCOUNT SORTED AND THOSE UNPAIDS TAKING OFF WITH IMMEDIATE EFFECT BEFORE I GET MY LAWYERS INVOLVED, I WILL ONLY BE AVAILABLE AT 12:45 AND 17:00 TOMORROW I EXPECT A CALL
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Jan 2021, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TH
Tenille H's updateReviewer Update
14 Jan 2021, 20:44Dear Vodacom Customer. Your service ticket with reference number EC-168Z-4U5231 has been closed. Thank you Vodacom
This query was not resolved at all the consultant was very rude didn't even try and understand where I was coming from he undermined my intelligence and made me seem like I am a stupid, I have always been a loyal customer to vodacom and it seems I must get my lawyer involved in something so simple that can be resolved easily, I am beyond the point of anger and disappointment, I can't take this any more.
I hope I can get someone who will assist me with the respect I deserve
Regards
Tenille
This query was not resolved at all the consultant was very rude didn't even try and understand where I was coming from he undermined my intelligence and made me seem like I am a stupid, I have always been a loyal customer to vodacom and it seems I must get my lawyer involved in something so simple that can be resolved easily, I am beyond the point of anger and disappointment, I can't take this any more.
I hope I can get someone who will assist me with the respect I deserve
Regards
Tenille
TH
Tenille H's update14 Jan 2021, 20:44
Reviewer Update
Dear Vodacom Customer. Your service ticket with reference number EC-168Z-4U5231 has been closed. Thank you Vodacom
This query was not resolved at all the consultant was very rude didn't even try and understand where I was coming from he undermined my intelligence and made me seem like I am a stupid, I have always been a loyal customer to vodacom and it seems I must get my lawyer involved in something so simple that can be resolved easily, I am beyond the point of anger and disappointment, I can't take this any more.
I hope I can get someone who will assist me with the respect I deserve
Regards
Tenille
This query was not resolved at all the consultant was very rude didn't even try and understand where I was coming from he undermined my intelligence and made me seem like I am a stupid, I have always been a loyal customer to vodacom and it seems I must get my lawyer involved in something so simple that can be resolved easily, I am beyond the point of anger and disappointment, I can't take this any more.
I hope I can get someone who will assist me with the respect I deserve
Regards
Tenille