1 reviews | Active since Sept 2010

26 Oct 2016, 09:37

Frustrated all round, your Call Center does it again

<p>I perchased a smart phone last week from Game on pre paid Vodacom says they will give me R300 airtime.</p> <p>I calld the call center to be told we are experancing high call volumes just to be cut off. on 4 occasions.</p> <p>I wanted to find out how this works. a freind was also trying to call Vodacom for me the same droped call.</p> <p>072- ********** I have a sim card which has R300 airtime I cannot access what now?</p> <p>Vodacom in the maintime sent me an SMS saying I have recive the R300 airtime it expires on the 31/10. the problem is it does not apeas on my SIM card I tried to acces the your wedsite with user name and pasword but are unable to find or down load it to use. please help me. or I will strangle your PERMANINTLY OVERLODED call centre which drops my call after holding for more than 50 min on one occsaion and then askes to to rait you service. </p>

0
Replies (1)
Vodacom
Vodacom's reply26 Oct 2016, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team