Frustrated all round, your Call Center does it again
<p>I perchased a smart phone last week from Game on pre paid Vodacom says they will give me R300 airtime.</p> <p>I calld the call center to be told we are experancing high call volumes just to be cut off. on 4 occasions.</p> <p>I wanted to find out how this works. a freind was also trying to call Vodacom for me the same droped call.</p> <p>072- ********** I have a sim card which has R300 airtime I cannot access what now?</p> <p>Vodacom in the maintime sent me an SMS saying I have recive the R300 airtime it expires on the 31/10. the problem is it does not apeas on my SIM card I tried to acces the your wedsite with user name and pasword but are unable to find or down load it to use. please help me. or I will strangle your PERMANINTLY OVERLODED call centre which drops my call after holding for more than 50 min on one occsaion and then askes to to rait you service. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
