Frustrated

I am outside SA with roaming activated but getting no signal. Every channel to call Vodacom requires use of a phone with signal. Options are email.. that goes to a qr code and then some bot. I have you might have better results on X but nothing. Why can one not email and get a personalised response instead of being channeled into a system designed to go nowhere… very poor customer support. I have tried ion multiple channels to say I can be contacted on a uk no but system won’t accept that. Same situation occurred last year when I travelled