Frustrated!!!!!!

It has become almost impossible to speak to a human person when having a problem. I cannot load the new vodapay app on my Ipad as I need to verify the account with an OTP which can just be sent via SMS which the Ipad cannot receive. I cannot see balances without the app and I also cannot change banking details. All the communication channels refers you to TOBI which is IA and does not understand the request. I finally got to "chat" to a consultant who referred me to the customer care email and low and behold this channel does not exist - I must contact TOBI. This is soooooooo frustrating!