TW
Tracy W
1 reviews | Active since Oct 2022
06 Aug 2025, 09:20
Frustrated!
I had a cell phone contract with Vodacom when the contract ended they advised me that they can give me a airtime bundle contract that I can cancel at anytime when I called to cancel the contract because I lost the sim card and don’t remember the number they told me that the contract is for two YEARS and because I don’t remember the number there is no way I can cancel it the lady on the phone could see the number and wouldn’t tell me what it is she said unfortunately they can’t do anything for me even if I provide my ID documents I need to know the number she could also tell me that the SIM card has not been in use for months!!! How is this even legal!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Aug 2025, 10:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2025, 10:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TW
Tracy W's updateReviewer Update
23 Sept 2025, 06:57Can someone call me regarding the way forward please as I was told that my claims was correct but money is still being deducted every month from my bank account so are we all just going on like nothing happened?
TW
Tracy W's update23 Sept 2025, 06:57
Reviewer Update
Can someone call me regarding the way forward please as I was told that my claims was correct but money is still being deducted every month from my bank account so are we all just going on like nothing happened?
TW
Tracy W's updateReviewer Update
29 Oct 2025, 14:24I posted this August the 6th and still I’m sitting with the same issue I need someone to go pull the calls that was made to me and find the root problem and resolve it!
TW
Tracy W's update29 Oct 2025, 14:24
Reviewer Update
I posted this August the 6th and still I’m sitting with the same issue I need someone to go pull the calls that was made to me and find the root problem and resolve it!
TW
Tracy W's updateReviewer Update
06 Nov 2025, 12:47This issue was raised on the 6th of August I was told that the matter was resolved however I was still paying I complained and then got a call from the escalation team and spoke to a guy he said he will not be able to stop payment from going off end September as it is to late I said this fine please just cancel the contract in October money has still left my account I complained again and a young lady called me only to say that the previous person I spoke to did NOT do anything! More lies! I then said all calls should be recorded and that because of his negligence I now want a refund for October even tho this thing should have been sorted out by end of AUGUST! It’s been 7 Days! Since I last spoke to her and not one person has called me! Not one email this is disgusting!!!!!!! You guys are a bunch of *****sters!! I will never ever do business with you again! If it’s not the sales agents lying to you on recorded lines!!! ( and this was proven as the call was reviewed) then it’s people that’s in charge with doing escalations! How is this even possible! Equip your staff this the correct knowledge so that they don’t need to go around lying to customers to get them off the phones! And if they are not capable of handing difficult situations then get people who are!
TW
Tracy W's update06 Nov 2025, 12:47
Reviewer Update
This issue was raised on the 6th of August I was told that the matter was resolved however I was still paying I complained and then got a call from the escalation team and spoke to a guy he said he will not be able to stop payment from going off end September as it is to late I said this fine please just cancel the contract in October money has still left my account I complained again and a young lady called me only to say that the previous person I spoke to did NOT do anything! More lies! I then said all calls should be recorded and that because of his negligence I now want a refund for October even tho this thing should have been sorted out by end of AUGUST! It’s been 7 Days! Since I last spoke to her and not one person has called me! Not one email this is disgusting!!!!!!! You guys are a bunch of *****sters!! I will never ever do business with you again! If it’s not the sales agents lying to you on recorded lines!!! ( and this was proven as the call was reviewed) then it’s people that’s in charge with doing escalations! How is this even possible! Equip your staff this the correct knowledge so that they don’t need to go around lying to customers to get them off the phones! And if they are not capable of handing difficult situations then get people who are!