Frustrated

Good day, my main problem is the fact that I am unable to use my new phone and out of the 4 consultants I spoke to today, none could assist and not out of lack of trying from at least 2 of them. I changed phones, downgraded from a bb z10 to a bb 9360. I have activated bis and have 970.58 mbs but am still unable to download applications from app world. This is what I need assistance with and that is all. The reason why I mentioned Innocentia is because of her exceptional skills in the rudeness department. Regardless of the department I find myself in, she is a representative of Vodacom and being polite will not kill her. I am a client of Vodacom and I refuse to be disrespected by the likes of her as if I do not pay for Vodacom's services. She is not doing me a favour by answering my call, it's her job. She seriously needs to be trained on telephone etiquette. I look forward to a speedy response and solution to my problem. Thank you.