FRUSTRATED

I have had an issue with the internet connection on my sim. I am paying every month for data that I struggle to use because there is never any internet connection, when there is, it's only for 5 minutes and then it disconnects again. This is a very serious issue as I am supposed to be using this data for work as I am still working from home.

I was advised to buy a new simcard and do a sim swop as the sim I was using may have been damaged in May 2021, which I did but I am still experiencing the same problem 8 months later. I have made several complaints over the past year and each time I am told the matter is being escalated but nothing is ever fixed and I still struggle to use the data that I pay for.

I would now like to cancel my contract because the service I am supposed to be getting in exchange for the money I pay timeously every month, is not working. I have tried to contact the cancellations and upgrades department but each time I get a consultant the call is dropped. My contract only ends in September 2022 but I cannot continue paying for a service I am not receiving meanwhile they are receiving their money in full every month without fail.