RF
Rochelle F

1 reviews | Active since Feb 2015

12 Feb 2015, 12:40

Frustrated

This complaint was left on Hello peter 2 weeks ago.. Do you really want to tell me that Vodacom are this useless not to even follow up on a Hello Peter Complaint.. I received a reply on the previous message that they left but still no phone calls or email to sort out the matter... Great !!! Hopefully one day i can resolve this matter hopefully before I maybe on pension...<br> <br> <br> I have a vodacom 2G data ****le.For the previous 5months I have been billed R129.00 the amount accepted by vodacom for the contract. The end of January I get billed for R2300 what for I would not know as I agreed on a 2G fix monthly data contact. Called numerous times and was told that I have no choice but to pay the whole billed amount, they told me that this was an open line, definitely not something I agreed to.. I emailed a dispute last week Wednesday and still I could not find any help regarding the matter as no one even rep**** to my inquiry.. I feel this is ridiculous. And totally unacceptable.. I have been a loyal customer of vodacom for 6 years and I would not accept This happening....

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2015, 13:22
Official
Hello Rochie58,

We do thank you for the posting.

The matter will referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,