CB
Clare B
1 reviews | Active since Dec 2016
17 Jul 2019, 14:55
Frustrated
I took up a new contract through Vodacom/Homemark in May. I received what I should have received, but when it came to billing... That's another story. I loaded the my vodacom so that I could track everything. Now, there were more than sufficient funds in my account. They never even tried to deduct the money and now I see my account is in arrears... Why didn't you deduct the money in the first place???
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Vodacom's replyOfficial
17 Jul 2019, 15:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2019, 15:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,