JE
Jacinta E
1 reviews | Active since Apr 2019
12 Apr 2019, 11:13
Frustrated
I have made several requests to the call centre to have my account rectified. My account now reflects as R1500 in arrears due to this not being sorted out. I have even requested the call recording in which I was offered lower rates with a lower subscription, but I was charged nearly R300 more on my monthly bill. Extremely frustrating as no one seems to listen or carry out promises.
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Vodacom's replyOfficial
12 Apr 2019, 15:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2019, 15:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,