Frustrated

1) Returned a special offer (2 x phones/R1000 Homechoice Voucher) cancelled all the charges despite this they took money off my account before acceptance date had expired and now they are still charging me for these phones. Despite calling, going into Customer Services just received my account and still happening. 2) Accepted offer of 3G device paid for 6 months could not get it to work, IT department tried and contacted Vodacom gave up said unit was blocked. Cancelled debit order. Vodacom never sent me a invoice or statement or contacted me again and then the next thing I get a final demand from a lawyer they have handed me over without bothering to contact me. I took a days leave went to Customer Services and spent 3 hours trying to sort out...was given 2 x reference numbers and told legal would contact me with documentation they could prove they had contacted me and also my over deductions would be sorted out. Well 2 weeks later and nothing has happened. No call, no e-mails not a thing. I am so sick and tired of trying to explain all this to some person in the call centre so this is my resort. Vodacom you are *****ing my money and I think it is time I got a lawyer involved maybe then I would get some answers. I certainly will be looking for another service provider as after over 12 years I think I deserve better !!!!!!