Frustrated

<p>I don’t even know where to start.</p> <p>I had 4 numbers with Vodacom which 2 of them were tablets I took for my kids’ number ending 2112 and not sure about the other one. </p> <p>By the time the contacts for the kids expired I called Vodacom to divert them to prepaid as I was not going to upgrade coz they were hardly used.</p> <p>Cancelation went fine. On the same day the consultant picked up that I had 1G data each for the other 2 numbers I had besides the tablets numbers ending 0767 and 6451. I had current data contracts which I took out for 12 months at 1G each. She then offered me a “cheaper” rate for 1G each per cell number because Vodacom had some promotion going on.</p> <p>Ok I agreed Instead she went and downgraded me from 1G each to 500m each... Not only that did she upgrade the 2nd number to 24 months instead of 12 months. All this took place sometime end of November 2016 or early December 2016. 1 January 2017 I was meant to get the same 1G (per cell nr) but instead received 500m. So I tried numerous times to get through and find out why the data went from 1G to 500m????</p> <p>I finally got through and spoke to a guy called Mandla (Ref: ********** 38) which told me that the consultant signed me up for 500m for 24 months each, I then explained to him that I had asked for 1G for 12 months and not 24. He that said he would change it to 12 months but keep it at 500m. Looks like he changed only 1 number 0767 to 12 months and not the 6451 number as well. At this stage I wanted to just cancel and leave Vodacom. But I decided to wait for the 12months to end and then see what to do next.</p> <p>A month ago I decided that I want a new cellphone and that I would take out a handset contract with Vodacom because they said that the data was month to month and that I could cancel anytime WITHOUT any cancelation fees. Just for interest sake I checked my upgrade date and picked up that it was 2018 and not December 2017. All to find out that the term had still not been fixed.</p> <p>I made another call on 10 July 2017 at 10.00 spoke to Tebogo (Ref 1- ********** ********** ), the consultant now said he would cancel both data contracts so that they can be BOTH prepaid end of July and as of 1 August it would be PREPAID. </p> <p>1st August comes and only the 1st number is prepaid. Second number received data So I made another call today 1 August at 12:19 I spoke to Latifa (Ref: ********** 91). Vodacom again to find out that the 2nd number could not be cancelled because it was for 24 months and it was loaded as some kind of upgrade. Now a penalty fee is due of R700 and something Rand. Somehow the person that loaded my data did only the 1st number as 12 months and the 2nd as 24 months, God knows why because I specifically told her that I didn’t want to be bound for more than 12 months on BOTH numbers. I requested them to go and listen to the calls and get back to me. Latifa said within 48 hours I will receive feedback.</p> <p>I am so frustrated with all the mess ups I want to port from Vodacom….</p> <p>Odelia Cooke</p> <p> ********** 767</p> <p> </p>