FA
Fatima A

1 reviews | Active since Jul 2017

04 Jul 2017, 13:04

Frustrated

<p>I purchased a cellphone on the 3 July 2017 at games city, city view center Durban. I was not happy with the quality of the phone so I decided to return it the next day and take something else, however I was so disappointed and frustrated with games employees because they refused to acknowledge my concerns, indicating that according to THEIR policy they are not allowed to receive returns. I have indicated that at the back of my payslip suggested that I am allowed to return an item within 7days if I am unhappy with the quality, nonetheless, they refused. </p> <p> </p> <p>Frustrated customer,</p> <p>Amod. </p>

0
Replies (2)
Vodacom
Vodacom's reply04 Jul 2017, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Jul 2017, 08:40
Official

Dear Fatima Amod,

I am unable to reach you on your number please send me and email reply.

Regards,

Cassandra

Best regards,