Frustrated
<p>I am highly frustrated with Vodacom. I upgraded my contract in August last year. Got a LG XCAM with 1 free screen insurance. Screen cracked in September and I booked it in for repairs at Vodacom in Chatsworth and it was sent to Umhlanga Repair centre. Nobody contacted me the entire time the fone was there. I eventually contacted the Chatsworth store in Januaryand was told that the phone was reurned unrepaired. There were further damages to the phone and I am not sure whether this was done at the Chatsworth store (Which is unlikely) or the repair centre. I was very upset and spoke to the Nalini at the Chatsworth store and the phone was booked again for repairs. Again the phone was sent to the repair centre, this time I got progress updates via sms. Last week I reached the point of frustration when I received an sms telling me that the phone was returned to the Umhlanga repair centre unrepaired. It is now 6 months that I am without a handset. I tried to contact the Umhlanga repair centre who told me to bring in my ID or drivers licence to collect the handset but nobody answers the phone. How frustrating that the customer must be inconvenienced. I contacted the customer care centre several times and was told that the matter was being escalated. After completing a survey last week and giving a rating of zero, I was contacted last week Friday by a gentleman who said that he will escalate the matter once more. Up until today there has been no progress. I am still without a handset. I have now decided that it is the end of the road for Me and vodacom. I have 2 contracts ending soon. No ways am I going to renew that. The other 4 contracts end next year so I will definitely be saying good bye to vodacom. But, not without a fight. I am going to take this matter further as I have been paying for a contract for 7 months and have not been able to use the handset. Vodacom, you have chosen the wrong person to mess with. I am certainly going to take you to task. You are also guilty of robbing people of data. You think we are so stupid!! Well you have another thing coming. And believe me, I am not threatening!!!! There is going to be war if the issue is not resolved. Don't advertise free screen insurance and then fail to produce. I am onto you!!!!!! </p>
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Replies (5)
Vodacom's replyOfficial
09 Mar 2017, 09:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2017, 09:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
09 Mar 2017, 10:30I am eagerly awaiting that call.
's update09 Mar 2017, 10:30
Reviewer Update
I am eagerly awaiting that call.
Vodacom's replyOfficial
09 Mar 2017, 15:08Dear Customer
We have escalated your complaint to the manager and the store coordinator. The manager confirmed that he has been in contact with you and they are attending to your complaint.
Regards
Roderique Lategan
Best regards,
Vodacom's reply09 Mar 2017, 15:08
Official
Dear Customer
We have escalated your complaint to the manager and the store coordinator. The manager confirmed that he has been in contact with you and they are attending to your complaint.
Regards
Roderique Lategan
Best regards,
's updateReviewer Update
27 Mar 2017, 12:00Finally got my handset back on Friday after a few phone calls. Thanks to Nalini and Raees for all your assistance. Checked my airtime balance, and guess what? Missing airtime. Contacted the call centre and was told by Dexter that if airtime is not used by a certain time it gets forfeited. First time I heard about that. I pay for the contract monthly, didnt stop even though the handset was not in use for almost seven months. Vodacom is really up to **** with their service. Anyways Dexter was supposed to call me back on Saturday...........didn't happen. I have no words for Vodacom anymore. The service at store level is excellent, but overall, Vodacom sucks. Really annoyed at their service. Should have had over a R1000 airtime but only got R660.00. What is wrong Vodacom? Is business that bad that you resort to *****ing from customers now? How am I supposed to use the sim card when I didnt have the handset. Vodacom, you make me sic****!! You better do something about my missing airtime before I do!!!!
's update27 Mar 2017, 12:00
Reviewer Update
Finally got my handset back on Friday after a few phone calls. Thanks to Nalini and Raees for all your assistance. Checked my airtime balance, and guess what? Missing airtime. Contacted the call centre and was told by Dexter that if airtime is not used by a certain time it gets forfeited. First time I heard about that. I pay for the contract monthly, didnt stop even though the handset was not in use for almost seven months. Vodacom is really up to **** with their service. Anyways Dexter was supposed to call me back on Saturday...........didn't happen. I have no words for Vodacom anymore. The service at store level is excellent, but overall, Vodacom sucks. Really annoyed at their service. Should have had over a R1000 airtime but only got R660.00. What is wrong Vodacom? Is business that bad that you resort to *****ing from customers now? How am I supposed to use the sim card when I didnt have the handset. Vodacom, you make me sic****!! You better do something about my missing airtime before I do!!!!
's updateReviewer Update
27 Mar 2017, 12:41Finally got my handset back on Friday after a few phone calls. Thanks to Nalini and Raees for all your assistance. Checked my airtime balance, and guess what? Missing airtime. Contacted the call centre and was told by Dexter that if airtime is not used by a certain time it gets forfeited. First time I heard about that. I pay for the contract monthly, didnt stop even though the handset was not in use for almost seven months. Vodacom is really up to **** with their service. Anyways Dexter was supposed to call me back on Saturday...........didn't happen. I have no words for Vodacom anymore. The service at store level is excellent, but overall, Vodacom sucks. Really annoyed at their service. Should have had over a R1000 airtime but only got R660.00. What is wrong Vodacom? Is business that bad that you resort to *****ing from customers now? How am I supposed to use the sim card when I didnt have the handset. Vodacom, you make me sic****!! You better do something about my missing airtime before I do!!!!
's update27 Mar 2017, 12:41
Reviewer Update
Finally got my handset back on Friday after a few phone calls. Thanks to Nalini and Raees for all your assistance. Checked my airtime balance, and guess what? Missing airtime. Contacted the call centre and was told by Dexter that if airtime is not used by a certain time it gets forfeited. First time I heard about that. I pay for the contract monthly, didnt stop even though the handset was not in use for almost seven months. Vodacom is really up to **** with their service. Anyways Dexter was supposed to call me back on Saturday...........didn't happen. I have no words for Vodacom anymore. The service at store level is excellent, but overall, Vodacom sucks. Really annoyed at their service. Should have had over a R1000 airtime but only got R660.00. What is wrong Vodacom? Is business that bad that you resort to *****ing from customers now? How am I supposed to use the sim card when I didnt have the handset. Vodacom, you make me sic****!! You better do something about my missing airtime before I do!!!!