BS
Bianca S

1 reviews | Active since Jan 2012

15 Dec 2016, 11:07

Frustrated

<p>I have been trying to cancel my contract with Vodacom for two months now. Two separate people have confirmed on two separate occasions that it has been cancelled, but it is still not cancelled. </p> <p> </p> <p>This is getting really frustrating and I am quickly losing my patients as what does one have to do to get a simple request processed correctly??????? </p>

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2016, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Dec 2016, 11:12
Official

Dear Client

Our records reflect that the cancellation is scheduled for the end of this month.

Kind regards

Vodacom Consumer Website Team

Best regards,