Frustrated
<p>After 2 years of faithfully paying off my contract for my iPhone.. my handheld is completely paid but I noticed that Vodacom is still taking money from my account. I call in to ask to cancel my account and then they offer my 1gig for 75rand, and I agree to it. Month end comes and again a 267rand is taken.. I call in and nobody can explain why.. I suggest to rather just cancel everything. After the call I notice that I can't make any calls and my SMS's keep failing. By this time I'm FRUSTRATED.. cause now I'm stranded. I keep calling but it's like once someone answers they say they gonna put me threw to some department and then no one answers. Easy to take your money but hard to give u great service!!! </p>
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Vodacom's replyOfficial
04 Dec 2016, 08:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2016, 08:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,