Frustrated!

<p>I had 2 x contracts with Vodacom and one of the devices was ****** in June 2016. I called Vodacom to cancel and close the account since the device was ******. I was advised that there was an amount to be paid since there was still a month or so outstanding which i paid. After i paid the amount that was requested i found that i was still debited the following month. Upon enquiry i was advised that there was still an amount owing. I once again paid that amount and was told that the number / contract was paid up. I have taken up another contract with another network in August 2016 and have been struggling to port my Vodacom number to this network. The new network even called Vodacom to find out and they advised that the number was prepaid. After numerous emails to Vodacom to confirm that my contract has bene cancelled i keep getting called / emailed confirming this is the case. The fault is not on the network that i am porting to as i have ported other numbers previously with no issues. The new network even confirmed that the port code is sent from their side however i am not receiving the SMS. I need Vodacom to give me a letter in writing confirming that my contract is paid up and closed and guarantee that i can go ahead and port. I am totally third of calling in so many times and running back and forth to get this done.</p>