Frustrated

I am totally frustrated with Vodacom, I have been in the process of trying to port my number since February 2022. MTN has tried 3 times to port, but it was declined without an explanation. I want to retain my number but be ported to MTN. I have called the call center on 4 April 2022 but was given different version of the cancellation, I was initially told cancellation takes 24-72 hours and today when i followed up , i was told it takes 30 calendar days, what is correct? Vodacom has really messed me around with my porting! Furthermore, the CFO of the entity was ported within a month without having to go through a cancellation process or waiting a period of a calendar month. I am totally confused am appalled with this terrible service from Vodacom! Can this be resolved IMMEDITATELY....