FRUSTRATED!!!!

<p>I have been with Vodacom for all my life and never felt the need to move away as I always received good service... until now.</p> <p>In August I was contacted to be introduced to a 'good deal' Vodacom was running where I could receive a wifi router and 5gigs data for a very low price. After all my questions were answered, I agreed to take out the additional contract. As promised, my router was delivered to work on 23 August. Since 24 August I called Vodacom (almost everyday) to activate the line and everytime I called I was told it would take 48hours to activate. On the 29 August I called Vodacom to cancel the contract and to send someone to collect the router from me, which still has not happened.</p> <p>Besides that - on the 31 July I went into the Vodacom branch at Baywest to change my banking details for my debit order. I asked if it would be processed before the end of August and was assured that it would be done. Guess what? My old account (which had no money in it) was debited in August!!! I called Vodacom and the kind lady (cannot remember her name) who assisted me apologies for this and told me that I should have called after changing it at the branch. The staff at the branch did not feel the need to tell me that at the time so how was I supposed to know this?? I was also told that my phone could be suspended if the account is not settled! I bit this kind lady's head off over the phone and felt so bad afterwards (as she could not stop apologising) that I felt so bad and had to apologies to her as she was only trying to assist me. </p> <p>One thing is for sure - I am definately moving away from Vodacom once my current contract comes to an end! I have always been a 'good paying customer' as i was told by the kind lady who assisted me on the phone. This is just unacceptable.</p>