1 reviews | Active since Dec 2014
frustrated
<p>I went into Menlyn mall to upgrade one of my contracts. The sales person was helpful and assited me with a query I logged on "My vodacom" app which was never addressed in any form. Then I was informed that I am paying for a 2G device ( ********** 502). I was suprised because this was returned in 2014 as I had endless trouble with the device. However Im still paying R139 pm. I checked on"my vodacom" app and that number doesnt even refelect. I would like a full refund of all money linked to this number refunded since 26/11/14.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I got a sms notifying me of my query and who will be sorting it out. I then received a call informing me that I will be getting refunded for all transactions linked to this query. It would take 3 business days. Its now the 23rd Sep and 7 business days later with NO REFUND refelcting in my account. The frustration is rapidly moving towards moving to another provider. Please sort this out ASAP Vodacom!!
I got a sms notifying me of my query and who will be sorting it out. I then received a call informing me that I will be getting refunded for all transactions linked to this query. It would take 3 business days. Its now the 23rd Sep and 7 business days later with NO REFUND refelcting in my account. The frustration is rapidly moving towards moving to another provider. Please sort this out ASAP Vodacom!!