Frustrated

<p>I am so frustrated with the service of Vodacom online. I called to do a early upgrade at end of July which was approved. Long story short i never received the phone so i decided to wait for my upgrade date. When i went to the shop to upgrade they told me that order first had to be cancelled. Which i then phoned Vodacom and cancelled on 1st Sep,they said it would take 3 days to process and i should be able to go on an upgrade on 5 Sep. After which the store once again informed that it is still not cancelled. On 6 Sep i literally spent 3 hours altogether on phone calls to Vodacom which i was told on the 1st it was never cancelled but they can asure me that it is cancelled now and should reflect later the afternoon or early on the 7th. But here i am still waiting for the cancellation and i am up in arms.</p>