1 reviews | Active since Mar 2016

11 Jul 2016, 12:51

Frustrated

<p>Good day</p> <p>Please note that this is the third time i'm writing to hellopeter regarding my issue, how long does it take to investigate a matter. First time i contacted Vodacom i was told they will investigate and they did and i was informed i will receive my refund within 7days its been more then 3 months. Second time i contacted them again i was told they will investigate the matter till today no feedback was provided.</p> <p>Now im writing for the third time to hellopeter requesting my refund in full without any futher delays or excuses.</p> <p>I really do not understand how many times does a person have to cry or complain about the same issue.</p> <p>Im really tied of fighting, and need this issue to be resolved.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 13:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,